Amica Auto Insurance Company Puts the Customer First
Customer service is an important consideration among insurers, and the Amica Auto Insurance Company puts you first. In fact, this company has held the number one ranking with respect to customer satisfaction for a very impressive eight years in a row according to J.D. Power and Associates.
The Secret to Great Customer Service
The customer satisfaction rankings are based on the results of a detailed survey mailed out to policyholders across the United States. Great customer service includes settling claims quickly and efficiently. If you who have been paying your premiums as agreed for a number of years then you don’t want to have to wait for a check when you have to file a claim on that policy.
An auto insurance company that strives to provide exemplary customer service will benefit in increased customer retention (which leads to a higher level of policy renewals). Satisfied customers will also recommend the insurance company to their friends and neighbors which will put more cash in the company coffers. From a business point of view, treating your customers well makes perfect sense. In fact, an insurance company that wants to be successful can’t afford to treat any of its customers badly.
Live Customer Service, 24 Hours a Day
When a customer wants to reach someone at Amica, they simply call in on the company’s toll-free line. They are able to reach a representative 24 hours a day, seven days a week. Many people get frustrated when they try to contact a company they are doing business with to ask a question or get something resolved and are unable to reach a live person without going through several automated menus. Not all questions can be answered by listening to an automated message.
If you are calling in to make a claim, then you have already been through a very trying experience. You want to get the ball rolling right away and know that someone is taking steps to get your claim resolved quickly. You simply can’t get this type of reassurance from a computerized voice, no matter how advanced the technology is that created this option for fielding calls from customers.
Prompt Response to Claims
The people who work at Amica pride themselves on being able to respond to your questions and concerns right away. You want to be kept up to date on the status of your claim from start to finish, and this company doesn’t keep policyholders in the dark about how things are progressing.
Additional Policy Features Offered by Amica
Amica also offers its policyholders additional features that other insurance companies don’t. These extra “goodies” are available at no additional charge to the policyholder. Would it be helpful for you if you knew:
These extra provisions that are offered to policyholders represent great value and may well be enough to encourage someone who is comparing rates from different insurance companies to sign on with Amica. If you were shopping around for the best deal on your car insurance, the idea that your policy would include some extra coverage at no additional cost would be quite attractive.
Too many insurance companies are quite happy to sell you a policy but are difficult to deal with when you need to make a claim. It shouldn’t be that way. That is why you bought the auto insurance policy in the first place, isn’t it? You wanted to have the coverage you needed in case something unfortunate happened. With Amica Auto Insurance Company, you have a company known for its excellent customer service ready to provide assistance to you if you ever need them.
Would you like to get a free insurance quote? Use our auto insurance quote finder to find out what Amica Auto Insurance Company can offer you.
Amica Auto Insurance Company
November 5, 2012November 5, 2012 0 Comments